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If you do not agree with below terms, please do not place your order.
Taxes on imported goods -
Please note the prices the prices are without taxes, VAT, or other hidden charges to the price of your order. You pay what you see on the checkout page, i.e. the subtotal of your items + the shipping cost.
When you prefer to place an order from our overseas warehouse, anything you buy from us is going to be imported into your country and, in some cases, may be subject to customs or import duties on delivery. Buyers are responsible for any additional charges for customs clearance. We do not have any control over the imposition of these customs or import duties and cannot predict what (if any) duties there will be.
If customs or import duties are levied, you (the buyer) are responsible for paying them to receive your package. Because customs policies vary widely from country to country, if you have concerns about the potential that you will face customs or import duties, please contact your local post office or shipping carrier.
We are required to write the full purchase price on all customs forms. If you believe we could help you minimize import taxes/duties due to any special status of your company in your country (e.g educational, charity etc), contact us to make a request and we will do what we can to assist you. However, as the buyer you are still responsible for import taxes/duties, and we cannot promise that you won't be charged on receipt.
Payment, delivery -
We deliver to all mainland UK addresses with a valid postcode.
All items are dispatched using Royal Mail delivery service, unless otherwise mentioned.
IMP NOTE - Please mention your correct delivery address while making payment.
If you enter the wrong/incomplete address, we will NOT be liable for any subsequent loss of the items.
Address changes after making payment will NOT be considered.
Buyer is responsible for all return shipping costs for any item that is returned as undeliverable, unclaimed or refused.
Please note - Orders paid by Paypal eCheque will take longer to receive.
P&P charges -
These include transaction, advertising, distribution, delivery charges, packing, handling related costs and not just the cost of postage.
Please note - Even if the p&p charges shown as free in some of our items, we may split the item cost and the p&p charges separately in the invoice.
This price includes the cost of the item, accessories, shipping of item and shipping of accessories. Price shown is total price you pay.
We may split up your order into multiple packages and cost of each packet would be shown separately on each invoice.
Please note you may not receive all of your packages at the same time.
Please note that multiple item orders with a total order value exceeding £18 will be processed and despatched in separate packages.
Please read all the terms. If you do not agree these terms, do NOT buy from the website..
Delivery time -
For orders sent from Jersey to UK -
Delivery times are calculated in working days - i.e. Monday to Friday inclusive
For items in stock, delivery time - 3 to 5 working days, all though in some rare cases delivery can take up to 7 days.
If your order has not arrived within 7 days after making payment please contact us.
Orders placed before 1.00 PM are usually dispatched on the same day.
Orders placed during bank holidays may take longer to receive.
For orders sent from factory (international delivery) -
Delivery time varies depending upon service chosen from 3- 30 days.
Lost orders
For domestic orders - If your order has not arrived within 7 days after making payment please contact us.
If an item is not traced a replacement will be dispatched.
If a replacement is unavailable, a refund will be provided.
If a customer experiences repeated problems with losses and non-delivery 123discountshop.com reserves the right to suspend the account and decline further orders to that customer.
123discountshop.com reserves the right to refuse to replace lost items or issue a refund if the delivery details are incorrect or incomplete.
Email support
We try to reply all queries within few hours of receiving it. Sometimes it may take up to 48 hours.
For any urgent queries - you can call us on 01212 869 365 (8Am-2PM Monday to Friday).
Being business seller, queries received on late Friday or over weekend/bank holiday might take more time.
If you appear not to have received any emails from us, please check your Spam/Junk/Bulk email folder.
Certain email management providers may filter out our emails from showing in your Inbox.
We appreciate your patience and support.
Our returns policy
We offer a straightforward refund or replacement policy in the unlikely event there is a problem with your product.
Although all items dispatched will be securely packaged, unfortunately if you receive damaged items, please contact within 24 hrs of receiving the item.
We are happy to replace or refund faulty goods and aim to resolve issues quickly and to your satisfaction.
Returns are accepted within 7 days of the date of receipt. However, returns will incur a 20% restocking fee. Postage charges cannot be returned and returning postage charges should be borne by the purchaser Returned goods Must be in Perfect Unopened Condition.
In the unlikely event you need to return an item, please email us for details. Please note that we cannot accept returns that have not been authorised.
We can not accept returns without any previous communication with the buyer.
Full refund can be done only within 14 days of purchase.
After 14 days, if the item is covered under replacement/repair warranty, buyer has to bare one way postage costs.
Repair/replacement would be done as soon as possible, but may take 14 days depending upon the stock availability.
On some items, we give extra warranty at no extra costs.
Only hardware/technical faults are covered under the warranty. (eg Screen/scratch damages are not covered under Repair/replacement warranty)
The maximum refund will be price paid + first class postage costs.
Terms and conditions
All items are as described.
Please check compatibility before making a purchase. Please take professional advice if needed before making purchase.
Payment should be made in full within 3 days of purchase. Payment outside this 3 day period may result in delays in receiving your order.
Please bear in mind that payment via PayPal e-Cheques typically take 12 days to clear.
Our main aim is total customer satisfaction. We endeavor to deliver within two working days. However, please allow eight working days since postal delays are common and completely out of our control.
Due to our efficient and speedy automated order processing systems, we can only deliver to the address details provided at checkout. Order can not be cancelled.
Your address and order details will be shared with third party dispatch company
Please mention your correct delivery address while making payment.
If you enter the wrong/incomplete address, we will NOT be liable for any subsequent loss of the items. Address changes after making payment will NOT be considered.
Buyer is responsible for all return shipping costs for any item that is returned as undeliverable, unclaimed or refused.
P&P charges -
These include transaction, advertising, distribution, delivery charges, packing, handling related costs and not just the cost of postage.
Please note - Even if the p&p charges shown as free in some of our listings, we may split the item cost and the p&p charges separately in the invoice.
This price includes the cost of the item, accessories, shipping of item and shipping of accessories. Price shown is total price you pay.
We may split up your order into multiple packages and cost of each packet would be shown separately on each invoice.
Please note you may not receive all of your packages at the same time.
Specifications and information contained in web pages are furnished for informational use only and are subject to change without notice and should not be constructed as a commitment by us. We accept no responsibility or liability whatsoever for any errors or omissions that may appear in any of our listings. In no event shall we, our directors, officers, employees or agents be liable for any indirect, special, incidental or consequential damages (including damages for loss of profits, loss of business, loss of data, interruption of business and the like) even if we have been advised of the possibility of such damages arising from any defect or error in either our eBay listings or in any of the products we sell.
All postage costs are non refundable.
We will only cover return postal costs for orders arriving faulty within seven days from date of purchase.
We will refund the return postage cost up to the maximum value of a first class, large letter stamp.
Buyer would be responsible for the import taxes/duties, duties if any.
All returned items will be subject to a 20% re-stocking charge if found to be fully functional. Additionally, all goods returned for a refund will incur a 20% surcharge if not returned in their original condition and packaging. You must contact us before returning your order. Failure to do so will result in severe delays and potential loss of your return.
We accept no liability for the non-arrival of your return(s).
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Your use of this web site is subject to the following terms and conditions, which by using the web site you are deemed to accept:
We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site. You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.
Prices, payment and processing of orders
All products listed on our website are subject to availability. We accept orders that are placed online.
All prices and charges on this site are shown in UK pounds sterling. For UK Orders, the price of the goods for customers may include applicable taxes, handling costs and payment processing costs and will be as shown on the checkout page of our website when you placed your order. We will charge you this amount which will be the same as the price shown on the display page.
The total cost of your order will be the price of the products you order, plus the applicable delivery charge. All these will be set out clearly in your shopping basket before you submit your order.
After submitting an order to us we will pass you over to trusted payment-processing partner (Paypal) to allow you to provide your payment details in the most secure environment.
At no point do we store your credit/debit card details on our own computer systems.
We accept payment by MasterCard, Visa, Delta, Switch, Electron, Solo and other debit cards. Payment is deducted when our partner payment provider processes your order.
We may decline all or part of your order for any reason, in which case we will email to tell you so. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.
If you order products from our site for delivery outside the UK ,they may be subject to import duties and taxes which are levied when the delivery reaches your specified destination. We have no control over such charges and cannot advise on the likely amount you could be charged. We advise you to check your local customs office for further information before placing your order.
Prices, offers and products are subject to availability and may change. If something becomes unavailable we may offer you an alternative. If you decide not to accept the alternative goods, you will not have to pay to return them to us.
Website accuracy
We try very hard to ensure that all information on this site is accurate. However, occasionally, an error can occur.
123discountshop.com does not guarantee the accuracy of information supplied on the web site. This includes (but is not limited to) product specifications, compatibility, product prices and special offers and promotions which may change without prior notice, before or after you have placed your order with us.
If we discover an error in the price, description, or quantity available of a product you have ordered, we will contact you and will offer an alternative product, a full refund or the original product subject to the newly revised price, description and or amended quantity.
Products, prices, offers, tariffs and promotions are valid only for the period they are displayed on our website (unless otherwise stated) - all of which are subject to availability.
Pictures of products are as a representation only and should be used only as a guide. Specifications and/or colours of products may change without prior notice.
Third party products/services on 123Discountshop
You will see products/services advertisement of third party websites on 123Discountshop.
Individual third party websites are solely responsible for the product/services they provide, including ensuring that it complies with relevant legislation. We accept no responsibility for the content of advertised material, including, without limitation, any error, omission or inaccuracy therein.
If you buy these third party products, your personal details, payments, order handling, returns etc are handled by the third party websites. They do not share this information with us. So while the products you agree the terms, conditions of the individual third party websites.
Driving test training material books and CD
We are the manufacturer, designer of the driving test training material products.
We are crown copyright licence holder for publishing this material. This crown copyright material is reproduced under licence from the controller of HMSO and the Driving Standards Agency.
Resale of these products - books/CD is strictly prohibited and is a breech of copyright
Unauthorised copying, hiring, lending, resale or public performance of the contents of the CD/books is strictly prohibited. The Purchaser is only provided with a licence to use this material for individual study purposes - not for any form of commercial gain.
Deliveries
We aim to arrange shipping of all 'in stock' items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate. We are not able to supply dates our suppliers may get an item in stock.
Please note: Same day shipping will only occur if your order is placed on working day before noon and we have all your ordered items in stock at our warehouse.
We cannot be held responsible for delays or lost packages if you have given incorrect or incomplete address details at the time of placing your order .
Delivery charges
We make every effort to keep our delivery charges as low as possible.
When you add products to your Shopping Basket, the appropriate charge will be added automatically. You will always be able to see this charge before submitting your order.
How we deliver
We use the Royal Mail unless stated otherwise.
Delivery times
Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after noon, please calculate your delivery time as if your order had been placed the following working day. In the case of bank holidays, please allow an extra two working days.
Right to cancel
You may cancel your order at any time prior to your order being processed by contacting us quoting your name, address and order reference number.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to our customers in the future.
The return of goods
This section applicable only when your order is handled by 123Discountshop and not by third party websites.
It is the customer's responsibility for the safe return of all goods. All items must be returned as they were received with their original packaging and full contents included, along with original documentation and proof of purchase. Items returned in a less than pristine condition and/or with damaged or missing packaging will incur charges to cover the cost of the items. These charges will be pursued by 123discountshop.com.
Where a refund is sought for non faulty items we reserve the right to charge the initial cost of delivery. We will not charge for the initial costs of delivery where the product supplied was not of satisfactory quality.
Refunds will not be given if 123discountshop.com judge that the product has been willfully damaged, misused, neglected, overloaded, modified, adapted or repaired.
Where goods become faulty within the first 7 days and qualify for an exchange, the faulty items must be returned to us, with the original packaging, within 28 days of the date of Invoice. Items returned as faulty and subsequently found to be subject to customer damage will incur charges. These charges will be pursued by 123discountshop.com.
Should the return be because of a change of mind the customer will be responsible for all return postage costs. Items must be returned within the first 7 days also.
We will only refund postage or supply a prepaid packet for faulty items that are returned to us within the first 7 days.
Your legal rights as a consumer
These terms and conditions do not affect any of your statutory rights, which cannot be excluded or restricted at law.
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